Refund policy
Last updated: October 21, 2026
14-day returns
You may cancel an online purchase without giving a reason by notifying us within 14 days after you receive the goods. Email shop@aboutp.pt with your order number and a clear statement that you wish to cancel. Send the goods back within 14 days after notifying us.
You may inspect the goods as you would in a shop. You are responsible for any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Please return accessories and original packaging where possible and include proof of purchase.
Sale items have the same statutory withdrawal rights as full-price items. Any legally applicable exception, such as clearly personalised goods, will be explained before purchase.
Return postage
For a change-of-mind return, you pay the direct cost of sending the goods back. A tracked service is recommended. Contact us before returning faulty, damaged or incorrect goods so that we can arrange an appropriate remedy without charging you the necessary return postage.
Refunds
For a valid cancellation of the whole order, we refund the product payments and the cost of our standard outbound delivery, where charged. Any extra cost for a premium delivery service is excluded. When outbound shipping was included, we do not deduct a delivery charge from the product refund.
We refund using the original payment method, unless you expressly agree otherwise, within 14 days after receiving your cancellation notice. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever happens first. Your payment provider may take additional processing time.
Import charges paid directly to customs or a carrier are not payments received by AboutP. Any recovery of those charges must follow the relevant customs or carrier procedure.
Faulty goods and exchanges
Contact us if an item is faulty, damaged or incorrect. The 14-day change-of-mind period does not limit your statutory rights concerning defective goods. For an exchange, contact us to check availability and arrangements.
Returns address and contact
Estúdio Rui Guimarães, Lda.
R. de Gondarém 1335, 6º
4150-380 Porto, Portugal